Sales > Customer credits
A customer credit is money that you owe to a customer.
To process a customer credit, you first need to record a credit transaction and then record the settlement of the credit (for example, by printing a refund cheque for your customer).
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Reverse an existing sale. Use this method if the customer has paid for the entire sale.
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Manually create a credit. Use this method if you are crediting the customer for part of a sale.
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To reverse a sales invoice, the transaction must be unchangeable, that is, the Transactions CAN’T be Changed; They Must Be Reversed option must be selected in the Security tab of the Preferences window.
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Go to the Edit menu and choose Reverse Sale. A credit note appears in the Sales window. Note that the invoice amount is a negative amount.
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If you want, you can make some changes to the customer credit note (such as changing the date and memo), but you can’t change the accounts, amounts and quantities that are associated with the credit.
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To manually create a credit for a non‑item sale
Before you manually create a credit of this type for the first time, you may want to create an account for tracking sales returns and allowances. Make sure this account is an income account. See Set up accounts.
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Select the Invoice status from the drop‑down list in the top left corner of the window.
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In the Description column, enter a description of the credit for your records.
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Select the account to be credited. This is normally an income account called ‘Sales Returns and Allowances’.
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In the Amount field, type the amount of the credit as a negative amount.
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Select the Invoice status from the drop‑down list in the top left corner of the window.
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In the Ship column, type the number of items being returned as a negative number. The costs of the items appear as negative amounts.
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