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Keyboard shortcut—Receive Payments window
You can open the Receive Payments window using the keyboard shortcut, COMMAND+B in any window.
Keyboard shortcut—Sales window
You can open the Sales window using the keyboard shortcut, COMMAND+J in any window.
A customer doesn’t have a card
Setting up volume or quantity discounts
Quantity breaks—Use the price matrix in the Selling Details tab of the Item Information window to set price levels.
Percentage discounts per line item—Enter a discount percentage in the Disc% column for each line item you want to discount. You can set a default percentage that will appear for all of a particular customer’s line items using the Volume Discount % field in the Selling Details view of the Card Information window for the customer.
Percentage discounts per invoice—You can enter a discount percentage in the Disc% column in the Sales window to enter a one-time discount for a particular invoice if the customer doesn’t normally receive discounted prices.
Specifying the invoice layout for each customer
To do this, open the Card Information window for the customer, click the Selling Details tab and make a selection in the Sale Layout field. Depending on your company file setup, you can also select a default Printed Form in the field below.
The invoice the customer is paying can’t be found
If the sales transaction doesn’t appear in the Sales Register, it may still have the status of a quote or it may have been fully paid already.
To check if the invoice has been paid, select the Closed Invoices tab. All fully paid (closed) sales will appear in the list.
To check if the transaction is still a quote, click the Quotes tab. If the transaction you want appears here, select it and click Change to Invoice. The invoice will now be available to pay in the Receive Payments window.
Displaying the customer’s purchase number, instead of your invoice number
To view bills by the customer’s purchase number, select the Show Customer Purchase Number in Receive Payments option in the Sales tab of the Preferences window.
The customer payment transaction is unbalanced
When the payment amount is fully allocated, the Out of Balance amount should be $0.00, and you’ll be able to record the transaction.
Changing the credit terms for a sale
To change the terms for a single transaction, select the customer card in the Sales window, then click the zoom arrow next to Terms. The Credit Terms window appears. Enter the terms for this sale and click OK. The terms will apply to this sale only.
Some columns don’t appear in the Sales window
If some columns are missing from the Sales window, such as Item Number or Date, you may be using the wrong layout for the type of sales transaction you’re creating. Click Layout near the bottom of the window to view the choices available, and select another layout if you want.
When to use a Miscellaneous invoice
Use a Miscellaneous invoice for quick transactions that involve no items and require no printed documentation. For example, you can issue a Miscellaneous invoice to make a small adjustment to an invoice that you already issued, or to bill for freight charges on a sale. Note that you cannot print Miscellaneous invoices.
Changing or deleting a comment, shipping method, referral source or payment method
To change the field information, go to the Lists menu and choose Sales & Purchases Information, then choose the field information you want to change. Click the required tab and select the field you want to change or delete:
To edit the information, click Edit, make your changes, then click OK.
To delete the information, choose Delete [item] from the Edit menu.
An item doesn’t appear in the Select from List window
If this isn’t an item you routinely offer for sale, you may not have selected the I Sell This Item option in the Profile view of the Item Information window. Only the items that have been marked as sellable appear in the Select from List window.
To make an item sellable, open the Item Information window for the item you want to sell. In the Profile tab, select the I Sell This Item option and select an income account for tracking sales in the adjacent field.
Sending items to more than one location
The currency is wrong for this sale
Sales transactions will, by default, appear with the currency assigned to the customer in the Profile view of the Card Information window. You need to change the currency here to change it for the transaction. Note that you can change the exchange rate used for a particular sales transaction by clicking Rate at the bottom of the transaction window.
Fixing errors in a sales transaction
The GST amount on an invoice is wrong
the correct GST code has been selected for each line item. If a code is incorrect, type or select the code you want to use in the GST column.
If the GST amount is still wrong, click the zoom arrow next to it. The GST Information window appears. If the amount assigned to the GST code is incorrect, change the amount and click OK. The change will be applied to the sale.
Tracking reimbursable amounts
Assign expenses to the job (and link a customer to the job)
Duplicate invoice numbers
If you want to be warned before duplicate invoice numbers are recorded, select the Warn for Duplicate Invoice Numbers on Recorded Invoices option in the Sales tab of the Preferences window.
Saving a sale as a recurring transaction
in the Bank Register window—Select the transaction you want to make recurring, then go to the Edit menu and choose Save as Recurring.
in the Sales window—Enter the sales transaction as you normally would, then click Save as Recurring instead of Record.
The Edit Recurring Schedule window appears. Enter the recurring details of the transaction and click Save.
Entering historical sales and opening balances
Customer opening balances reflect the amount that a customer owes you as at your conversion month. If you want to add a sale that occurred prior to conversion, go to the Setup menu, choose Balances and then choose Customer Balances. In the Customer Balances window that appears, click Add Sale. The Historical Sale window appears. Enter the details of the sale and click Record. This will create the outstanding invoice amount for the customer.
Some customers don’t appear in Customer Balances window
The Customer Balances window only displays customers that use the selected currency. If you use the multicurrency feature, try selecting a different currency in the Currency field.
The GST amount on a historical sale is wrong
Open the historical sale through the Historical Sale window. Check that the selected GST code is correct. If not, select a different code. If the GST code is correct and the GST amount still is wrong, click the zoom arrow to the left of the GST amount. The GST Information window appears. You can change the GST amount for each GST code used on the sale. Make your changes and click OK.
Historical sales and purchases differ from the history entered on customer and supplier cards
A pie graph doesn’t show every item (or account) when I analyse sales
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